FAQ's

Frequently asked questions about resuscitation courses

Feel free to contact us if you can’t find your answer.

ABOUT US

What qualifications do your instructors have?

Our faculty is made up of specialist doctors, registered nurses, anaesthetic technicians and paramedics. Tutors are either New Zealand Resuscitation Council qualified instructors and/or currently employed in a clinical education role within an acute-care setting or tertiary academic institution. All of our tutors are active in clinical practice in areas such as emergency medicine, anaesthesia, intensive care, coronary care, aeromedical retrieval, remote / hostile environments, ambulance or members of hospital cardiac arrest teams.

Who are your courses endorsed by?

Our courses are endorsed by The Royal New Zealand College of General Practitioners (RNZCGP), Royal New Zealand College of Urgent Care (RNZCUC), New Zealand Dental Association (NZDA), and the New Zealand Society of Cosmetic Medicine (NZSCM). Our ACLS Refresher is an accredited CPD workshop approved by the Australasian College for Emergency Medicine (ACEM) and the Royal Australasian College of Surgeons (RACS), and all of our courses can be claimed under the Australian and New Zealand College of Anaesthetists (ANZCA) and the Royal Australasian College of Physicians (RACP) CPD Programmes. We are also approved to deliver the NZRC CORE ADVANCED, CORE IMMEDIATE and CORE SKILLS courses through our network of NZRC certified instructors.

EQUIPMENT

Do you sell resuscitation and emergency care equipment?

We sell Zoll AEDs. For all other equipment we refer you direct to the supplier of the product that will best meet your needs. Our Emergency Response Kit Contents List provides supplier information for commonly used items of resuscitation and emergency care equipment that we recommend.

On what basis do you recommend a particular brand of supplier over another?

Our tutors have a vast amount of industry experience within their respective clinical fields and as ACLS instructors. It’s from this first-hand experience that we form our opinions and make recommendations to you. We keep a close eye on the medical literature for any new developments, case reports describing equipment success/failure and product-recall alerts. As for preferred suppliers, we only do business with companies that provide excellent customer service and after-sales support.

CERTIFICATION

How long are your certificates valid for?

Our certificates are valid for 2 years. NZRC certificates do not carry an expiration date, but it is recommended to recertify after 2 years. Many professional bodies, employers and colleges recognise certificates for longer, so the date of issue is more important than the expiry. Please check with your employer how often they require CPR/ACLS certification to be renewed.

How long will it take to get my certificate?

Certificates are automatically emailed direct to individuals, or for groups, can be sent on request within 1-2 business days of successful completion of the course and payment is received. If you require your certificate sooner, please contact us and we will prepare it advance.

I’ve lost my certification. How do I get a replacement and how much does it cost?

Simply email us with your name and when you attended the course and we will send you an electronic copy of your certificate within 48 hours. There is no charge for re-issuing a Resuscitation Skills issued certificate, however NZRC certificates do incur a re-issue fee and you will need to contact the NZRC to arrange this.

TRAINING VENUE

Do you deliver courses on-site?

Yes we do. We provide courses through-out New Zealand. We also conduct site visits and have the ability to run on-site simulation workshops. We also travel nationally and internationally (Australia and South Pacific) to run conference workshops and to deliver courses for organisations with large numbers of staff (20+). Please see our conference organisers and group bookings page for more information.

Can we come and have a look at the training facilities before we book a course?

Certainly. We are more than happy to show you through the Clinical Skills Centre and introduce you to our patient simulators and training equipment. Just contact us to set up a time.

Where is the Clinical Skills Centre located?

Level 4 of the Support Building (old Auckland Hospital) or at Auckland City Hospital.

Where do I park?

Please use Auckland City Hospital’s Carpark A. This is the new carpark located right next to the Support Building where we are located. There are 400 parking spaces available in Carpark A. In the unlikely event that this carpark is full, Carpark B next to Starship Hospital has an additional 100 public parking spaces.

CLINICAL SUPPORT

Why can’t I call the helpline for advice during an emergency?

Our role is to provide support, advice and training before or after a medical emergency, not during it. For most of our clients (who work in community-based clinics and private hospitals) the correct course of action is to dial 111. Clinical advice in relation to a patient whilst they are in your care should be obtained from the most senior doctor in the emergency department where your patient is to be transported to.

What hours is the Clinical Support helpline open?

Monday to Sunday from 0800-2200. You can also send us an email at any time. experts@resuscitationskills.com

BILLING

Do you offer a discount for group bookings?

We have a special offer for all new customers. Please contact experts@resuscitationskills.com

How do I get a refund of my course fee if I can’t attend?

Please see our cancellation policy.

Can you invoice students individually?

Yes upon request. Students can pay by credit card or Bank Transfer. Payment options are fully explained during the on-line registration process.

MISCELLANEOUS

I can’t open the e-learning or any of the resource materials?

Contact billy@resuscitationskills.com to trouble shoot any problems with the e-learning platform. You will require an email address to use the e-learning resources.

What is the minimum number of students required to run a course for my practice?

6 participants. If you have less than 6 please contact us as often we can combine practices, individuals and groups to achieve minimum numbers or you can select our Express ACLS recertification course that offers one-one or small group sessions.

Do you deliver evening or weekend courses?

Yes. This is typically when our training venue is most available, so we welcome bookings at these times.

Why don’t you provide a course manual?

The recommended course manuals are available from the NZRC and we recommend all practices have a copy available to refer to during an emergency. Our courses are supported by e-learning support material to prepare for all of our courses. Our e-learning platform can be tailored for any course, however it is not intended to replace the required text for any of the NZRC courses (CORE-Advanced or Immediate).

What is the maximum number of students you can accommodate?

We have run courses for very large groups. With sufficient planning we can accommodate up to 32 participants at our training facility, more if there is a suitable venue.

Do you provide first aid training?

Yes! We provide Advanced Pre-hospital Emergency Care (A-PHEC) for people who require specialised training for operations in remote or austere environments including tactical settings. We also provide first aid training for professionals working in aged care facilities, schools, maritime industry & environments, wilderness settings, security industry and professionals such as reporters & other media roles working off-shore in potentially hostile environments.

MISCELLANEOUS CONT.

I’m worried about the pre-course e-learning. What happens if I don’t complete this?

Please don’t worry. We’re far more concerned with your practical skills. You will access to the on-line material for 12 months following your course. If you’re losing sleep over a particular aspect, please contact us and we’ll be more than happy to talk it through.

How do I provide feedback on a course I have attended?

You are welcome to leave a google review or post on our facebook page, send a letter, fax or call our freephone. Please see our contact page for more information.

Are you courses catered?

Catering is provided on all half and full-day courses that take place in the Clinical Skills Centre or at our Rosedale Head Office. Please contact us if you have any particular diet requirements.

I’m a GP. What course do I need to do?

The new guidelines from the NZRCGP requires a minimum of 6 hours face to face course. Our NZRC Core Immediate or Core Advanced meet these requirements. Doctors applying for fellowship must have a full (assessed) NZRC CORE Immediate or CORE Advanced certificate no more than 3 years old. For registrars in training (GPEP), a current (less than 3 years old) advanced life support certificate is required. Find out more.

I need to update my ACLS for an offshore assignment or new job urgently. Do you provide a one-on-one service?

Yes. We can provide you with a one-on-one ACLS Refresher at short notice. The cost for our Express Service is $385.00 plus GST and the certificate issued is only valid for 12 months. Please contact us to make a booking.

Over 3,000 health professionals source their advanced life support & resuscitation training from our team every year!

Use the latest resuscitation simulation technology and train on-site or at a purpose built training facilities at Auckland City Hospital and our Head Office at Rosedale.

We really enjoyed yesterday’s CPR training in MacMurray Centre. My staff found it very detailed, useful and well delivered. Please pass on our compliments to your team.

Very interesting, practical scenarios made easy by instructors. Thoroughly enjoyed the scenarios and feel confident to deal with an emergency situation at work.

Great course for recapping previously learnt skills. and learning a few new ones. Course co-ordinator was very knowledgeable, approachable and happy to answer any questions It was a pleasure to take the session.

I attended the course on Saturday. It was exceptional. From the course instruction from Jonathan (along with Cathy and Billy) to the catering. I thoroughly enjoyed it. Jonathan was so very professional in his approach. He was punctual, informative, compassionate and receptive to all our needs. You have a great great team.

Very clear and informative. good use of educational simulations, and very helpful working in teams as we do at work. Thank you!

The session was great. Highly recommend this course. The simulations targeted our clinic which worked really well. I learnt so much and found it all really helpful. Thanks for a great session!

Billy was excellent, adapted the course to suit our team’s need. very interactive, plenty of hands-on experience. Excellent advice and tips. Really helpful session!

Great course – really liked the new scenario settings. Really appreciated how the instructor tailored it to our clinic setting. As usual, learnt something new and it was great to brush up on skills rarely used. I learnt heaps observing and participating!

Great course! Very informative, supportive, and the course material was tapered to our professional needs. Thanks Billy and Jonathan!

Great as always. Really enjoyed the course and fantastic instructors – keep up the good work.

MORE ABOUT RESUSS

Feel free to contact us at Resuscitation Skills to discuss your advanced life support training needs, arrange an on-site simulation, or discuss a group private booking for your team.

Inquiries, Bookings and Clinical Support

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Popular Courses

$239.13

BLS for Health Professionals

This course is suitable for nurses working in low-acuity settings where a cardiac arrest team is available on-site, vaccinators, pharmacists, physiotherapists and other allied health professionals that may have to provide basic life support ("level 4") until a medical help arrives. It is ideal as an annual refresher course to

A-PHEC: Aged Care

This two day course is designed for those who require advanced pre-hospital emergency care training managing emergencies in the aged care environment. Topics include advanced resuscitation (NZRC Level 4) and use of advanced emergency care techniques to manage a serious injured or ill person in a the aged care setting.

$126.09

CPR for Non-clinical Staff (Level 2)

This course is suitable for allied medical staff who work in a non-clinical role such as medical receptionists, administrators, support workers, and any one else who may be exposed to the potential of medical emergencies because of their work in the health industry. This price is based on a group

A-PHEC: Health Professionals

This course is designed for health professionals such as registered nurses, pharmacists and allied health professionals such as healthcare & dental assistants. Topics include first aid (NZQA US 6402,6401,6400) as well as more advanced skills in resuscitation: Bag-mask-resuscitators, oxygen therapy, use of OPAs/SGA, management of anaphylaxis and cardiac arrest.

$778.26

Paediatric Advanced Life Support (PALS) 16hr

This specialised two day course is specifically designed for Urgent Care practitioners who require certification in a two day course in Paediatric Advanced Life Support (PALS). Pre-course reading is required as well as completion of e-learning in Paediatric Advanced Life Support (PALS). Successful completion of this course results in PALS

Emergency Response (Cardiac Arrest) for Anaesthesiologists

This 90 minute course is an accredited ANZCA Emergency Response (Cardiac Arrest) activity. Comprehensive e-learning pre-course activity supports face-to-face technical skills workshops and non-technical skills consistent with sound CRM principles are practiced during a high-fidelity simulated cardiac arrest scenario facilitated by senior fellows of the Australia & New Zealand College

$275.00

Paediatric Advanced Life Support (PALS) Refresher

This course is ideal for those who have completed a full PALS course and need to refresh their paediatric resuscitation skills. This course is suitable for health professionals working in high-acuity settings such as community accident and medical clinics, independent midwives, paramedics, anaesthetic technicians, perioperative nurses, locum medical staff and

$478.26

Paediatric Advanced Life Support (PALS-one day)

Paediatric Advanced Life Support is a one day course designed to provide advanced resuscitation skills specifically for the seriously ill child. Skills and knowledge focus on rely recognition of the seriously ill child and providing advanced therapies for a range of life threatening conditions. This one day course is ideal

Intermediate Life Support

This course is suitable for selected specialist medical staff (eg. Radiologists, Oncologists), registered nurses, MRTs, radiographers, dentists, dental staff and allied health professionals working in private clinics and hospitals where an extended level of care beyond that of basic life support is required, or where no cardiac arrest team is

CORE Skills Workshop

Refresh your individual advanced life support skills by attending a CORE Advanced Skills workshop. Attend a single skill station or all five skills stations. Coaching is provided to bring your skills up to your best. This course has no written or practical assessments and is ideal for anyone wishing to

$343.48

NZRC CORE Immediate

CORE Immediate is suitable for health professionals working in hospitals where they may need to initiate resuscitation while waiting for an expert resuscitation team or in the community such as dentists, dental professionals and registered nurses. The NZRC CORE Immediate Course is a standard course of instruction. The course is

$473.91

NZRC CORE Advanced

CORE Advanced is a full day course designed to provide advanced providers of resuscitation the advanced skills of resuscitation and manage cardiac arrest. Skills are assessed as well as knowledge of resuscitation. The NZRC CORE Advanced Course is a standard course of instruction leading to the NZRC Certificate of Resuscitation